With increasing staff numbers and integration of new employees, Google recognises the importance of continuous learning to keep staff engaged and the bottom line growing.
Technology has changed so much in the last 20-30 years but many organisations' approach to learning and development hasn't.
Organisations can no longer afford to send staff out on traditional full day training programs.
It's not the $ cost, but rather the impact on the business.
The problem is getting information that not only increased knowledge and skills but that has a direct co-relation back to everyday activities. The next problem is getting the information to "stick" and for staff to retain it when they get back to work.
Old style IT classroom training programs with their 6-8 topics just don't cut it anymore.
Businesses need to focus on providing staff with tools they need to deliver exceptional service to customers.
To find out more, read the Wall Street Journal article here
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